Every month we release two new packs from the current series, 20 cards in all. Subscribers get them before they're released to the public.

• Pack A has a holo mythical creature. Every subscriber gets Pack A.
• Pack B has a holo extinct creature. It's only for subscribers who get two packs a month.

Pay month-to-month, or prepay for 6 months or a year. All plans renew automatically. You can see your next renewal date anytime by logging in to your account.

Renewals charge on the 13th of the month. Month-to-month plans renew every month. 6-month and annual plans are prepaid and renew when the plan ends. Your exact next renewal date is shown when you log in.

To avoid being charged, cancel before your renewal date.

First pack and one-time orders: these ship within 1–5 business days. You'll get a tracking email when your order ships.

Monthly packs: renewals charge on the 13th and packs ship by the 15th. If the 15th falls on a weekend or postal holiday, they ship the next mail day.

Two packs a month: yes. They ship free in a tracked bubble mailer.

One pack a month: no. Single packs are mailed, not shipped. They go out by regular mail in our rigid mailer, with no tracking. That's how we keep subscription shipping free.

Within the US: single packs are mailed and can take up to 2 weeks to arrive. Please allow until the end of the month before reporting a missing pack.

International: please allow up to 4 weeks. International mail passes through customs and your local postal service, which can add time.

If it's still within the delivery window above, it's most likely on its way. If the window has passed and your pack still hasn't arrived, you're eligible for a free replacement. Choose “Where's my pack?” in the help assistant above and we'll check the dates for you.

Sorry about that! You're eligible for a free replacement pack. We'll need a photo of the cards and the name of the holo card from that pack, so we can tell which pack it was. Choose “My cards and collection” in the help assistant above.

Use the Archive to cross-check your collection. It shows every card in each series, so you can see what you're missing.

To fill the gaps, pick up Mystery Packs from the series you need. Choose from any of the available series. Mystery packs have random cards from that series.

We'll send you a free replacement. Choose “Something arrived damaged” in the help assistant above and add a photo of the damage to the form.

Log in to your account, go to Account, then Manage addresses. Select your old address, change it to your new address, and select Save. Update it before your renewal charges on the 13th so it applies to that month's pack.

Entered the wrong address at checkout? Your first order needs a quick fix from the Creature Cards Team too. Choose “Update my address” in the help assistant above.

Yes. Log in to your account, open your subscription, and skip your upcoming order. Skip before your renewal charges on the 13th.

Yes! We'll make the change in your account for you. Choose “Change or cancel my plan” in the help assistant above and send us a quick request.

Please don't place a second subscription order. Two separate subscriptions can cause shipping mix-ups. Two packs a month is available for US subscribers.

Stickers are a welcome gift with your very first order. When we launched, we had extra stickers and included them in monthly orders while supplies lasted. Themed animal sticker packs are in the works and will be available to buy soon.

Log in to your account, open your subscription, and choose cancel.

Prepaid 6-month or annual plans: cancelling turns off auto-renewal. You'll keep receiving every pack you've already paid for.

Month-to-month plans: you won't be charged again and no further packs will be sent.

Yes. Your refund will be the renewal amount minus any packs that have already shipped. Or, if you'd like to keep your subscription, we can give you 20% off instead. Choose “My plan renewed” in the help assistant above to request either one.

Prepaid 6-month or annual plans: if it's been less than 3 months since you subscribed, you're eligible for a refund. It will be prorated, minus the packs already sent to you. Choose “Not enjoying it?” in the help assistant above.

Month-to-month plans: you can log in and cancel anytime. You won't be charged again.

We don't sell gift subscriptions. To make a subscription a one-time charge, buy the plan you want, then log in and cancel the auto-renewal. On a prepaid plan, you'll keep receiving every pack you've paid for.

One-time purchases can be returned within 30 days if they're unopened, unused and in their original packaging. Choose “Return an item” in the help assistant above to start a return.

Log in to your account, go to Account, then Manage payment methods. Select your current payment method and update it. When you save, be sure to choose Use for all subscriptions. For your security, please never send card details by email.

Yes, we mail single packs internationally. Please allow up to 4 weeks for delivery. International subscriptions are limited to one pack per month because international shipping costs are very high.

We'd love to hear from you. Send us a wholesale or press inquiry and the Creature Cards Team will get back to you.